Privacy Policy
In accordance with the General Data Protection Regulation (EU) 2016/679, the Directive 2002/58/EC and any legislation that, in respect of the UK, replaces or converts these or any other law relating to data protection, the processing of personal data and privacy (“Data Protection Legislation”).
For the purposes of this legislation, we, Media Lease Limited, t/a Medialease, are a data controller.
We are committed to protecting the confidentiality and security of the information that you provide to us.
This Privacy Notice is designed to help you understand how we collect and use your information.
If you have any queries relating to our privacy policy please contact us.
Who we are: “Media Lease Limited”
How to contact us:
For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold relating to your personal details, please contact us at:
Media Lease Limited
Nene House
Sopwith Way
Daventry
NN11 8EA
T: 01327 872531 E: admin@media.lease W: www.medialease.com
Why we need and how we use your personal information
We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.
We collect, use and store your personal information in order to fulfil requests for financial services quotations, or application relating to our products and services as part of our business offering, and it may also be used to verify your identity or to arrange credit.
The use of your data is essential for us to check your identity and to enable you to enter into a contract. We may also use it keep our records up to date, to notify you about changes to our products and service and to help us in develop new products and services.
If you do not provide the information required we are unlikely to be able to arrange/offer you any of our products & services you have expressed an interest in and we may not be able to provide certain services to you.
We may also use your personal information to comply with Laws and Regulations that apply to us to manage risk for us and our customers and to prevent fraud and money laundering. We may also need to exercise our rights set out in agreements or contracts.
We may monitor calls, emails, text messages and other communications with you. When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication. If we elect to monitor calls you will be made aware of this during the call.
Marketing
We would like to keep you updated about any financial products and services we feel are relevant to you by email and/or telephone. If we intend to disclose your information to any third party we will only do so with your consent. Your consent will be obtained specifically at the appropriate time. If you have already consented and wish us to stop using your information for this purpose or any other purpose, then please contact us.
Nature of personal information
Personal data is any information that may identify a living individual. We collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details depending on the nature of the financial services we offer.
Sharing information
We will only supply your personal information to other known parties that we have trading arrangements with, where such a transfer of personal information is a necessary part of the activities that we undertake (e.g. to a Bank or Lessor in the process of offering you one of our asset finance solutions), where you give us consent or where we are required to do so by law or regulation.
Whether as a Lessor in our own right or as an intermediary, we must disclose personal information to banks, Lessors and other business partners we work with in order to provide you with our products and services and to enable you to enter into certain financial agreements.
We only share your information if we are satisfied that our Bank, Lessor, Financial services partners & suppliers have sufficient measures in place to protect your personal information in the same way that we do.
We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition. Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.
We never share your information outside our organisation for marketing purposes.
You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.
How long we keep information about you
We will keep your information for as long as it is required to enable us to provide quotations, administer your finance and offer financial services renewals. This will usually be a period of not more than five years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.
Your data protection rights
You have certain legal rights under UK data protection law and regulations, summarised as follows:
The right to be informed about our data processing activities, including through Privacy Notices such as this.
The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
The right to erasure and to restrict processing. You have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information. You should bear in mind that by exercising this right you may hinder or prevent our ability to provide you with any future financial products and services.
The right to data portability. On your request, we will provide you with your personal data in a structured format.
The right to object. You have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention. You can object to your personal data being used for profiling, direct marketing or research purposes.
If you want to invoke any of these rights please write to us at:
Media Lease Limited
Nene House
Sopwith Way
Daventry
NN11 8EA
T: 01327 872531 E: admin@media.lease W: www.medialease.com
Withdrawal of consent
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us at:
Media Lease Limited
Nene House
Sopwith Way
Daventry
NN11 8EA
T: 01327 872531 E: admin@media.lease W: www.medialease.com
Information from other sources
We may use legal public sources such as the electoral roll and other third-party sources such as credit reference agencies (CRAs) to obtain information about you, for example, to verify your identity or check your credit history.
We also obtain information about you from CRAs and similar third parties. Some personal information may be provided to us by third parties; in some cases you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes. Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at each of the three CRA websites: Call credit http://www.callcredit.co.uk/crain, Equifax https://www.equifax.co.uk/crain and Experian http://www.experian.co.uk/crain.
In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure that those parties treat your information with the same level of protection as if we were dealing with it.
Initial Disclosure Document
Media Lease Limited offer products and services from a wide range of finance and leasing companies.
Medialease is a trading style of Media Lease Ltd (registered in England company number 04318811) is authorised and regulated by the Financial Conduct Authority under permission notice 730113 and we are permitted to advise on and arrange consumer credit contracts. We are an independent finance provider /brokerage, working with our extensive panel of circa 30 approved Banks and leasing companies, who offer a varied range of financial products and services.
We act in most cases as an introductory broker, not a lender, but we do not act as agent for any customer and whilst we do not charge you any arrangement fee for our services, we may get paid an introductory commission or fee from a lender upon the commencement of your agreement with them. This fee would vary from lender to lender and will relate to the value amount/ size of the transaction.
If you would like to know more details, then please write to us at the address below stating what information you would like relating to your finance agreement that you have recently entered into and providing the agreement reference number and approx. commencement date of the agreement and we will reply to you, in writing within 30 days of receipt of your letter.
How to make a complaint about how we hold or use your data
If you wish to make a complaint about how we hold or use your data, please contact us:
Media Lease Limited
Nene House
Sopwith Way
Daventry
NN11 8EA
T: 01327 872531 E: admin@media.lease W: www.medialease.com
Complaints Procedure
To complain about anything other than how we hold or use your data please direct your complaint to Alison Matthews – Operations Manager at ali@media.lease and Paul Robson – Managing Director at paul@media.lease
Once you have submitted a complaint we will acknowledge your complaint in writing within five working days.
We will ask you for all of the details of your complaint in order for us to impartially investigate, we will review all of the facts and will speak to all individuals involved. We will then record our findings along with any recommendations and the outcome will be communicated back to you in writing.
We aim to resolve all complaints within two weeks and we will provide a final response of our findings to all complaints within eight weeks. If we are unable to make a final response within eight weeks Medialease will send you an explanation as to why a final response could not be made and indicate when we are expecting to provide you with one.
Should you be unhappy with our findings then you have the right to refer your complaint to the Financial Ombudsmen Services within six months. A leaflet ‘Your Complaint and the Ombudsman’ will be provided with the final response letter.
We will maintain your confidentiality throughout the process and will only share information about individual investigations with those who have a legitimate access requirement.
Should you feel the need to progress your complaint further then please contact the Financial Ombudsmen Service:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
UK: 0300 123 91 23
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Page last updated: 16/10/2024